September 16, 2015
Meet the Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼ Academy
Three years ago, I for how customer service would be different with Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼. We wanted people to expect friendly , quick , and experiences that show . We’ve worked hard to rise to this challenge—visitors at our service centers are helped in under one minute on average, while call center hold times are just 33 seconds on average. As Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼ grows, our mission is to keep our customer service standards high across all of our Fiber cities.
Today, we’re introducing the Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼ Academy, a brand new training facility based in Metro Atlanta. Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼ vendors will send in-home installers from around the country to the Academy to take courses including how to provide high quality customer service, the best techniques for installing Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼, and the most helpful ways to demo our product for customers.
Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼’s customer service is based on one simple principle—treat people with respect. That means showing up , which installers working with Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼ do 96% of the time. It means , like planting new grass seed after digging, when needed. And it means . Take, for example, the contractor who and watched them until the owner returned.
Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼ is shaping people’s expectations—they’re demanding faster Internet at more affordable prices. My hope is to have this on customer service. We’ve had the opportunity to build our customer service experience from the ground up. Now, the Fiber Academy will enable us to exceed your expectations as we grow.
Today, we’re introducing the Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼ Academy, a brand new training facility based in Metro Atlanta. Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼ vendors will send in-home installers from around the country to the Academy to take courses including how to provide high quality customer service, the best techniques for installing Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼, and the most helpful ways to demo our product for customers.
Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼’s customer service is based on one simple principle—treat people with respect. That means showing up , which installers working with Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼ do 96% of the time. It means , like planting new grass seed after digging, when needed. And it means . Take, for example, the contractor who and watched them until the owner returned.
Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û¼Ç¼ is shaping people’s expectations—they’re demanding faster Internet at more affordable prices. My hope is to have this on customer service. We’ve had the opportunity to build our customer service experience from the ground up. Now, the Fiber Academy will enable us to exceed your expectations as we grow.